Privacy Policy for Washers, Washers Partner and www.washers.me

Washers, Washers Partner and www.washers.me is owned and managed by Washers IT Services Co LLC. Please go through this Privacy Policy carefully as it outlines the ways in which we collect, use, disclose, and protect your personal information. Understanding this policy is crucial for ensuring that you are aware of how your data is handled and for making informed decisions about your privacy and the use of our services.

1. Introduction

Thank you for choosing Washers, Washers Partner and www.washers.me (referred to as “we,” “us,” or “our”).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. By using our website, you consent to the practices described in this policy. Please read this Privacy Policy carefully to understand how we handle your personal information.

2. Information We Collect

We collect and process various types of personal information about you, including:

Identity Information: Name, username, title, and other identifiers.

Physical location information: WASHERS ALWAYS ACCESS YOUR PHYSICAL ADDRESS ONLY WHILE USING THE APP in order to provide you with the nearby laundry partners. In case of using Washers Partner, WE WILL COLLECT YOUR LOCATION INFORMATION ONLY WHILE USING THE WASHERS PARTNER in order to connect the nearby customers with your Laundry for the required services.

Contact Information: Email address, physical & postal address, and phone number.

Financial Information: Payment information, billing address, and transaction details.

Profile Information: Usernames, profile pictures, preferences, and other profile data.

Technical Information: IP address, browser type, operating system, and device information.

Usage Information: Data about your interactions with our website, services, and advertisements.

Marketing Information: Your communication preferences and subscription information.

User-Generated Content: Content you provide, such as reviews, comments, and listings.

3. How We Use Your Personal Information

We use your personal information for various purposes, including:

• Providing and managing our services, including transactions and user accounts.
• Communicating with you, responding to inquiries, and providing customer support.
• Analyzing and improving our website, services, and user experiences.
• Personalizing content and recommendations based on your preferences.
• Sending you marketing communications (with your explicit consent).
• Complying with legal obligations and protecting our rights and interests.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual necessity to fulfil our obligations to you.
• Compliance with legal obligations, such as tax and regulatory requirements.
• Legitimate interests, including improving our services and preventing fraud.
• Your explicit consent, where applicable, such as for marketing communications.

5. Sharing and Disclosure of Your Personal Information

We may share your personal information with:

• Service providers and vendors assisting us in delivering our services.
• Payment processors to facilitate transactions.
• Legal authorities when required by law or to protect our rights.
• Third parties with your explicit consent.

However, we will never share your location and physical address information with any third party(ies).

6. International Data Transfers

Your personal information may be transferred and processed in countries outside the European Economic Area (EEA). We ensure adequate safeguards are in place to protect your data.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations.

8. Your Rights

You have the following rights regarding your personal information under the GDPR:

• Right to access and rectify your data.
• Right to erasure (right to be forgotten).
• Right to restrict processing.
• Right to data portability.
• Right to object to processing.
• Right not to be subject to automated decision-making

9. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. You can manage your cookie preferences through your browser settings.

10. Security Measures

We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is entirely secure, and we cannot guarantee the security of your information.

11. Children’s Privacy

Our services are not intended for children under the age of 14. We do not knowingly collect personal information from children. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at help@washers.me.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as necessary. Changes will be effective upon posting on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

This Privacy Policy was last updated on September 01, 2023.